Delivery & warranty

From order to energization

Production capacity for 100 units per year, with additional capacity coming online in 2027. Current lead time for FP-MPT standard configurations is 12–14 months; engineered-to-order units are quoted per project. The delivery date, inclusive of engineering, test, and transport, is committed in the order.

Stages

StageWhat happens
OrderPurchase order; production slot reserved, delivery date committed
EngineeringDrawings for approval; long-lead materials committed. Monthly order status reports from here to delivery: engineering, materials, production, test, transit
ProductionCore, windings, assembly, vacuum drying, oil processing
FATFull routine test program, witnessed; test report issued
TransportPacking with impact recorders; transport to your site
SiteOffloading, assembly, vacuum oil filling, site tests, and commissioning
Warranty & service

Three years, from energization

Every unit ships with a Farpoint warranty of 36 months from energization, with the unit stored to Farpoint's storage procedure before energization, covering materials, workmanship, and design. Repair or replacement is at Farpoint's cost, including transport and site labor. The warranty is assignable to your lender or a successor owner. Coverage extends to five years from energization as an option.

  • Quotations optimized to your loss-evaluation factors; losses guaranteed within IEEE C57.12.00 tolerances
  • Named service engineer assigned at order; 24/7 contact
  • Technician on site within 72 hours, contiguous US
  • Field oil handling, testing, diagnostics, and repair
  • Spare bushings, gaskets, fans, and controls stocked against your fleet
  • Parts support for the life of the unit
Request a quotation